Frequently Asked Customer Questions
What is the delivery time?
Our delivery time is one to three days for free deliveries.
What happens when I place an order?
Once your order is placed, we will contact you to validate and verify your information.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order has been shipped, we will send you another email to confirm the expected delivery date and the link to track your order (where the delivery method allows).
Are my payments secure?
Yes, it is 100% secure.
We use Safe Socket Layer Security (128-bit SSL) encryption to protect your payment information during transmission, and we store your information on secure servers behind firewalls and other security measures.
What currency do you use on your website?
Our products are denominated in euros.
What payment methods do you accept?
We accept payment methods by credit card and bank transfer.
What if I'm not at home?
If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.
Can I exchange an item?
We accept exchanges and they follow the same conditions as the return and refund policy.
To request an exchange, please mention that you would like your item to be exchanged for another item when preparing your return with our support.
Contact us for any questions!